Frequently Asked Questions

Location and Contact Details

Caterfix LTD
Address: 316 Padholme Road East, Peterborough PE1 5XL
Tel:+44(0)1733 561 555
Email: sales@caterfix.com

Ordering Online

Ordering on-line is easy. If you do have any questions, please contact us by email sales@caterfix.com or phone us on 01733 561555, or alternatively please fill out a form on our ‘Contact Us’ page.

Payment

We accept payment by PayPal, Maestro, Solo, debit card, Visa, Mastercard and American Express.

Shipping

Standard Delivery £75+vat
Delivery time: Within 5- 10 working days
Covers England Wales and Scotland
Does Not Cover Scottish Islands, Anglesey, Isle of Wight, Guernsey or Jersey
Does not include installation
Delivery time 9am to 5pm Mon to Friday
Products to be left in a suitable position.
Based on a ground floor site
Based on a maximum Pallet size of W 1.2m D 1M H2.2M
Based on a maximum Pallet weight of 1200KG

All other delivery requests POA

Northern Ireland and Eire £135+vat
Above applies

Collection of goods £75+vat
Safe collection of goods whilst delivering a product
Products must be disconnected and in a safe condition
Products must be in a suitable position for easy collection and on the ground floor
Above rules apply

Export Deliveries POA
All export deliveries are price on application

Shipping: ‘Shipping’ means ‘despatching and delivering’ your order. If you have any queries about shipping please see our Terms and Conditions page or contact us by email enquiries.info@caterfix.com or by phone on 01733 561555.

Returns Policy

Please refer to Terms & Conditions section 9 under passing of property.

Privacy & Security

We will use the information we have gathered about you only to provide a convenient shopping experience for you in the Caterfix online store and to fufill your order, except in those cases where you have also registered to have one or more newsletters sent to you.

Terms & Conditions

You can find a full list of our Terms and Conditions on our Homepage. Our site has various features to make your online shopping with Caterfix pleasant and productive. The main features are all found on our Home Page.

Warranty

New products – Manufacturers Warranty applies and Reconditioned is 3 Months Parts only.