This website is operated by Caterfix Ltd. We take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about us and:
The personal information we collect about you, our users
What we do with your information, and
Who your information may be shared with.
Who we are
Caterfix Ltd (‘We’ or ‘Us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, (ie we are responsible for, and control of, your personal information.
Information we collect
Personal information provided by third parties
We may receive information about you from other sources. This information may include:
Credit Information;
Credit References;

We will add this information to the information we already hold for you for the following purposes:

To check customer creditworthiness;
To check for possible fraudulent activity;
To confirm the users name and address;
To help improve and personalise our service.

Personal information you provide about third parties

If you give us information about any other person, you confirm that the other person has appointed you to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf; and
shall consent on their behalf to transfer their personal data abroad

Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
Quality assurance;
Fraud prevention;

How we use the information we collect

We collect information about our users for the following purposes:

Identify you and manage any accounts you hold with us; process your order; conduct research, statistical analysis and behavioral analysis; carry out customer profiling and analyse your purchasing preferences.

Who your information may be shared with

Your information may be shared with distributers for the sole purpose of ensuring that you receive the order you have placed.

On occasion we would like to send you information on products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, text message or a telephone call.
We will ask whether you would like us to send you marketing information on the first occasion that you provide any relevant information to us. (i.e, sign up to the company newsletter). If you do opt in to receive such marketing from us, you are able to opt out at any point you wish.

Contacting us
If you have any questions about this policy or the information we may hold about you, please contact us by:
Calling us:
01733 561555
Monday – Friday: 9am to 5pm;
Saturday – 9am to 12pm;
Sunday – Not Open;
Bank Holidays – Excluded
We may record calls for quality training purposes.