Caterfix LTD – Returns Policy

All goods must be inspected by you upon delivery, any claim which is based on any defect in the quality or condition of the goods, or their failure to correspond with specification or damage caused before delivery to you must (WHETHER OR NOT DELIVERY IS REFUSED BY YOU), be notified to the company within 1 working day from the date of delivery or (where the defect or fault or damage was not apparent on reasonable inspection) after discovery of the defect, failure or damage. Such notice must include full details of the goods to which the claim relates, the defect failure or damage and cause (if known). If delivery is not refused and you do not notify the company in accordance with this clause you will be deemed to have accepted the goods and will not be entitled to reject them and will be bound to pay the full price as if the goods were delivered in accordance with the contract and the company will have no liability for such defect, failure or damage. In the case of any valid defects claim the company will be entitled to replace the goods (or the part in question) free of charge or at its sole discretion refund to you the price of the goods (or a propitiate part of the price) and in either such case the company will have no further liability to you. Save in respects of warranty or defects claim the prior written consent of the company will be required before any goods may be returned by you. Subject to such consent being given goods being returned must be received by the company in an unused condition with the relevant invoice number before you will be entitled to any refund. Where goods are accepted for return, refunds will be credited to you at invoice value (or if no invoice number is quoted the lowest sales price charged for the goods) subject to deductions of any appropriate charges under these terms and conditions. Specially manufactured, installed or used goods will not be accepted for return except in respect of a defects or warranty claim.